Shipping Information
We're committed to delivering your authentic Golden Goose Superstar sneakers safely and efficiently worldwide. Learn about our shipping options, delivery times, and policies below.
📋 Order Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped.
Domestic Shipping (United States)
We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories. All domestic shipments include tracking and are fully insured.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Ground | 5-7 business days | $9.95 (Free over $500) | ✅ Included |
| Express | 2-3 business days | $19.95 | ✅ Included |
| Overnight | Next business day | $39.95 | ✅ Included |
Special Delivery Areas
- Alaska & Hawaii: Additional 1-2 days may apply for standard shipping
- P.O. Boxes: Only standard shipping available to P.O. Box addresses
- Military Addresses (APO/FPO): Standard shipping only, 7-14 business days
International Shipping
We proudly ship Golden Goose Superstar sneakers to fashion enthusiasts worldwide. International shipping times and costs vary by destination.
| Region | Delivery Time | Shipping Cost | Duties & Taxes |
|---|---|---|---|
| Canada | 7-10 business days | $29.95 | Customer responsible |
| Europe (EU) | 8-12 business days | $39.95 | Customer responsible |
| United Kingdom | 8-12 business days | $34.95 | Customer responsible |
| Australia & New Zealand | 10-15 business days | $44.95 | Customer responsible |
| Asia (Japan, Singapore, etc.) | 8-14 business days | $42.95 | Customer responsible |
International Shipping Notes
- All international orders are shipped via DHL Express or FedEx International
- Tracking information is provided for all international shipments
- Orders may be subject to customs delays beyond our control
- Customers are responsible for all duties, taxes, and customs fees
- We declare the full retail value on all customs documents
Important: Customs & Duties
International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in your order total and are collected by the shipping carrier upon delivery.
Shipping Policies & Information
🎁 Gift Orders
We offer gift wrapping services for an additional $7.95. Gift messages can be included at no extra charge. Simply select the gift option during checkout and provide your personalized message.
📍 Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer. Address changes can only be made within 1 hour of placing your order.
🔒 Package Security
All packages are insured and require signature confirmation for orders over $300. If you won't be available to sign, packages will be held at your local shipping facility for pickup.
🌦️ Weather & Holiday Delays
Delivery times may be extended during peak shopping seasons, holidays, or severe weather conditions. We will notify you of any significant delays via email.
📦 Packaging
Your Golden Goose Superstar sneakers are carefully packaged in protective materials to ensure they arrive in perfect condition. We use eco-friendly packaging materials whenever possible.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using:
- The tracking link provided in your shipping confirmation email
- Your account dashboard on our website
- Directly on the carrier's website using your tracking number
Tracking Updates
Tracking information typically updates within 24 hours of shipment. If you don't see tracking updates after 48 hours, please contact our customer service team.
📞 Need Help with Your Shipment?
Our customer service team is here to assist you with any shipping questions.
Email: [email protected]
Phone: +1-212-555-0142
Hours: Monday - Saturday: 10:00 AM - 8:00 PM, Sunday: 11:00 AM - 6:00 PM (EST)
Shipping Disclaimer
Shipping times are estimates and not guaranteed. Golden Goose Superstar Sneakers is not responsible for delays caused by weather, customs, holidays, or carrier delays beyond our control. For time-sensitive orders, we recommend choosing express or overnight shipping options.