Refund & Returns Policy
We stand behind the quality of our Golden Goose Superstar sneakers and want you to be completely satisfied with your purchase. Our hassle-free return policy ensures your peace of mind.
Quick Overview
30-Day Return Window: Full refund or exchange within 30 days of purchase
Free Return Shipping: We provide prepaid return labels for all returns
100% Satisfaction Guarantee: Your satisfaction is our priority
Return Policy
We accept returns within 30 days of your purchase date. All returned items must be in their original condition to qualify for a full refund.
Eligible Items for Return
- Golden Goose Superstar sneakers in unworn condition
- Original packaging and tags intact
- Items purchased at full price or on sale
- Gift purchases (with gift receipt)
Items Not Eligible for Return
- Sneakers showing signs of wear or damage
- Items without original tags or packaging
- Custom or personalized items
- Items purchased more than 30 days ago
How to Return Your Items
Contact Customer Service
Email us at [email protected] or call during business hours to initiate your return.
Receive Return Authorization
We'll provide you with a Return Authorization Number and prepaid shipping label within 24 hours.
Package Your Return
Place items in original packaging with all tags attached. Include your return authorization number.
Ship Your Return
Use our prepaid return label and drop off at any authorized shipping location.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed within 3-5 business days.
Refund Information
All approved returns receive a full refund to the original payment method. Processing times vary by payment type:
Refund Processing Times
- Credit Cards: 3-5 business days after processing
- PayPal: 1-2 business days after processing
- Debit Cards: 5-7 business days after processing
- Store Credit: Immediate upon processing
Refunds include the full purchase price plus any applicable taxes. Original shipping costs are refunded for defective items or our errors only.
Exchange Policy
We're happy to exchange your Golden Goose Superstar sneakers for a different size or style, subject to availability.
Exchange Process
- Follow the same return process outlined above
- Specify your desired exchange item and size
- We'll ship your exchange item once we receive your return
- No additional shipping charges for exchanges
Size Exchange Guarantee
If your Golden Goose sneakers don't fit properly, we offer one free size exchange within 30 days of purchase. This includes free return shipping and free shipping for your replacement pair.
Damaged or Defective Items
While our Golden Goose Superstar sneakers are crafted with exceptional quality, if you receive a damaged or defective item, we'll make it right immediately.
What We Cover
- Manufacturing defects in materials or workmanship
- Items damaged during shipping
- Incorrect items sent
- Missing items from your order
For damaged or defective items, we offer:
- Free immediate replacement
- Full refund including original shipping costs
- Expedited shipping at no charge
International Returns
We accept returns from international customers with some additional considerations:
- Return window is extended to 45 days to account for shipping time
- Customers are responsible for return shipping costs unless item is defective
- All customs duties and taxes are non-refundable
- Refunds are processed in the original currency
Need Help with Your Return?
Our customer service team is here to help make your return process as smooth as possible.
Phone Support
+1-212-555-0142
Mon-Sat: 10AM-8PM EST
Sun: 11AM-6PM EST
In-Store Returns
2847 Madison Avenue
New York, NY 10016
Immediate processing available